Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
All payments for booked courses are required to be paid in full no later than 3 days prior to course commencement. If payment is not received within this timescale the booking will be cancelled.
In order to provide candidates with the best service we request all payments be made in advance 3 days prior to course commencement. This allows The ABC Team to ensure course and Trainer/Instructor availability.
The ABC Team may be able to offer cancellations within 30 days run up to a course however we advise extreme caution in paying for cancellations as the refunds policy will stand. Please make sure you can attend the course prior to booking as it may result in 0% or 50% refund if your unable to attend for any reason.
Any cancellations within the 7 days run up to the course will result in 0% refund.
Any cancellations within 14 – 7 days run up to the course will result in 50% refund.
· And cancellations outside the 14 days will result in 100% refund.
The ABC Team, is committed to customer and trainee satisfaction. If we are found to have delivered a sub-standard service, steps will be taken to reimburse customers/individual affected. The Training Manager will be responsible for ensuring a suitable investigation is undertaken and a refund provided where required. This does not affect our standard terms and conditions of sale, nor apply in situations where we reasonably deem we were not at fault.